Help & contact
Questions about your projects, account, or subscription? Heather can help.
Contact Heather
Email treasuresbyheatherm@gmail.com. Include your account email, what happened, and the device or browser you used. Screenshots are welcome; cover any private information first.
You can also submit a report from Help & feedback inside the app. Please do not send passwords, one-time sign-in codes, or full payment-card numbers.
Free launch and optional tips
Free launch access requires no card and creates no subscription to cancel. Tips are optional one-time payments, separate from membership. For a mistaken or duplicate tip, email treasuresbyheatherm@gmail.com with the receipt number and account email.
Cancel a subscription
- Sign in with the email used for your subscription and open Your membership.
- Select Manage subscription to open Stripe’s secure billing portal.
- Choose your subscription, select the cancellation option, and finish the confirmation steps.
- Check the confirmation for the cancellation date and when access ends. Keep the confirmation for your records.
Cancel before the next renewal to stop that renewal charge. If cancellation is scheduled for the end of the paid billing period, access continues until that date. An immediate cancellation can end access sooner. Cancellation does not automatically issue a refund.
If the management button is unavailable or you cannot sign in, email treasuresbyheatherm@gmail.com from your subscription email. Include that you want to cancel; do not send card details or a sign-in code.
A free lifetime member has no subscription to cancel unless they separately started one. See pricing and renewal details.
Request a refund
Request a refund within seven days of your first subscription payment by emailing treasuresbyheatherm@gmail.com. This applies to your first monthly or yearly payment. Renewal refund requests are reviewed case by case.
Include your account email and the payment date or receipt number. Never send your full card number or sign-in code. Refunds are handled by support; cancelling alone does not submit a refund request. Any refund rights required by applicable law still apply.
Your account and data
Use Backup & export inside a project to download a copy. You can edit or delete projects and supply items in the app.
For an account deletion, personal-data request, or correction you cannot make yourself, email treasuresbyheatherm@gmail.com from your account email. We may verify account ownership before acting. Tell us separately if you also want to cancel a subscription; we can help with both.
Export what you want to keep before requesting deletion. Offline patterns and downloaded backups are copies on your own device and need to be removed there. See our retention and deletion details.
Last updated: November 6, 2026